Gordon's WebLog

My little bit of the web ...

My son is an Associate of the Royal Photographic Society (ARPS) and specialises in wedding and portrait photography. You can view his web site HERE

Panda upgrade problems

Posted on Saturday, May 27, 2006 at 1:19 PM

During March 2006 I started using the Panda Internet Security Suite 2006.

All went well, until mid-May 2006 when an updated version of the software became available.

Immediately my web browsers started acting up. Pages - which were ALWAYS on line - could not be displayed, or displayed with multiple headers or headers with what appeared to be HTML code above them.

I contacted Panda by email, fully explaining my problems, and suggesting that they had only appeared after upgrading the software. They requested all sorts of system file information which I did not feel able to provide them with.

It was only after quite some time , and much head scratching, that I tried to go back to the original installation. A quick uninstall of the updated version and a reinstall of the original and - lo and behold the problem went away.

So far Panda have not been able to reproduce the error.

Hmmmmm. Very strange !

UPDATE. Panda have, after 8 days, now acknowldged that they are already aware of this problem and are contacting the developers. Why on earth did they not withdraw the upgrade and advise all their users ?